Our Policies, Terms and Conditions

(A). Admissions and Enrolment

1. A FREE 15-minute trial class may be requested at the time of signing up. A student can also opt for a paid 30 minute . Trial classes are offered one-time only, per teacher and are not refundable. To schedule a trial class, kindly use this form https://
2. A student is admitted at FretFirstudio upon submitting the registration form and successfully completing the student intake.
3. The scheduled class or classes are decided along with the fees, which are required to be remitted in advance.
4. Music Lessons are organized on a weekly basis of 45 minutes for individual lesson and up to 60 minutes for group lessons (we put ONLY four students in a class for online group classes and generally one-on-one unless otherwise specified). Typically, eight classes are scheduled in the month.

(B). Guidelines on Payments, Refunds and Late Fee Fines

Each month, the tuition fees automatically renews at the prevailing rate unless a notice is given.

1. Students and parents may setup a pre-authorized monthly instalment of bank or credit card payment at the time of registration.
2. Students / Parents receive an estimate within the 1st of each month and are required to settle the payment within the 7th of each month. Students are required to settle the invoice within 24 hours. No reminders will be made to students for fee payments. Payments not received by the 7th of the month, will incur a late fee of Rs. 1000/- and no further classes will be scheduled until the invoice with the late fee is paid.
3. Refunds are not issued under any circumstance.

FEES MAY BE REMITTED TO FRETFIRESTUDIO BY ANY OF THE FOLLOWING OPTIONS :-

Payment Details

(C). Rescheduling, Makeup Classes and Dropping Classes Guidelines

1. Rescheduling Classes Let us come to an understanding of what is a rescheduled/makeup class. A rescheduled class is a class that has been allotted for the month for the student and has been paid for, but owing to an illness or an emergency, the student is unable to attend the class as per the allotted schedule. The class is then rescheduled, to a time mutually convenient with the teacher and the student, and within one month. If the regular assigned teacher does not have slots available in the month, FRETFIRESTUDIO may be able to provide a substitute teacher to fulfill the makeup lessons.

We permit the rescheduling of only 2 classes in a quarter

First Quarter: January - March

Second Quarter: April - June

Third Quarter: July - September

Fourth Quarter: October - December

Rescheduled classes cannot be used as tuition credits. It is the responsibility of the student/parent to follow-up with organizing of the makeup class. The habitual missing out of classes, or rescheduling of classes, may result in students being asked to give up their position.

To reschedule a class, a student must fill up the 'Reschedule My Class' and submit this before 8 pm the previous day. Reschedule My Class form is available here link: Contact Us

2. Constant Lateness Lateness is also frowned upon. With online or in-person lessons, students are requested to arrive/log in at least 5 minutes prior to the start of the session. Students consistently late for class will be asked to give up their position.
3. In the event of illness When a student falls ill, please ensure the school is notified at the earliest by filling out the ‘Rescheduled My Class’ form (link provided below). If notified by 8pm of the previous day, the class will be rescheduled. Failing to do so will result in the class being forfeited.FretFireStudio may require you to produce a doctor’s note in order to be eligible for a makeup lesson. This is to ensure the ‘event of illness’ policy is not misused and to be fair to the teacher who has reserved the slot for the student. Reschedule My Class: Contact Us
4. Makeup classes and Missing out a Re-scheduled class Makeup classes do not qualify for cancellation or rescheduling. When a rescheduled class is organized and the student misses the class, the class is forfeited. There will be no further rescheduling of the said class. Teachers have already committed to time and thus will not be obligated to provide an alternative slot.
5. The use of a substitute teacher A substitute teacher maybe provided when a teacher falls ill or is on vacation. If this is not possible, the class will be rescheduled and made up. A substitute teacher, is a qualified teacher approved by Fretfirestudio, having completed the preliminaries of an interview and a trial class. The substitute teacher will be of similar credentials of the primary teacher.FretFireStudio reserves the right to replace the primary instructor with a new qualified teacher in the event an instructor is no longer with the centre or unavailable at the student’s desired lesson time or for any other reason.